The fine print

Terms of Service

Version . These terms apply to every booking. The version you accept at checkout is the one that applies to your booking.

The short version: you're renting decorative silk flowers. Treat them kindly, keep them away from flames, and return them on time. You're responsible for them while they're with you. Our responsibility is limited to refunding what you paid us. The full terms below are what count.

1. Agreement

"We," "us" and "our" mean , based in . "You" means the person who makes the booking. By checking the box at checkout and paying a deposit, you agree to these Terms of Service for yourself and on behalf of anyone who receives, handles or uses the rented items (your "party," including your wedding party, guests, family, planners and venue). You confirm you are at least 18 years old.

2. What you're renting

• All items are artificial (silk/faux) floral decor rented for decorative use only. They are not fresh flowers and are not sold to you.
• Photos on our website are examples. Colors, sizes and arrangements can vary between pieces and on different screens. Slight differences are not a defect.
• We may substitute a piece of similar style and value if an item is damaged, lost or otherwise unavailable. If we can't provide a substitute, our only obligation is to refund the rental price of the missing piece.

3. Booking, deposit and payment

• Your booking is confirmed only after your deposit is paid. Checkout reserves your pieces for 30 minutes while you pay.
• Deposit refunds: if you cancel or more days before your wedding, we refund your full deposit. If you cancel less than days before, the deposit is forfeited. It covers our cost of holding your pieces and turning away other bookings for your dates.
• The remaining balance is due no later than days before your wedding. We'll send an invoice. If the balance isn't paid on time, we may cancel your booking and keep the deposit.
• Prices, fees and taxes are shown at checkout. Utah sales tax applies to local orders and orders shipped to Utah.

4. Changes and cancellations

• By you: you can cancel at any time by emailing us. Your cancellation date is the day we receive your email. Cancel or more days before your wedding and we refund your full deposit. Cancel less than days before and the deposit is forfeited. Any balance you've already paid is refunded either way. Refunds go back to your original payment method within 10 business days. We'll try to move your booking to a new date once, if the pieces are available. That is not guaranteed.
• By us: if we have to cancel for any reason, we will refund everything you have paid us. That refund is your only remedy, and we are not responsible for any other costs, such as replacement flowers.

5. Rental period and returns

• The rental period starts when you (or your party) receive the items and ends on the return date shown at checkout and in your confirmation.
• Late returns: per day, per booking, until the items are back with us. For shipped orders, "returned" means dropped off with the carrier using our return label by the return date.
• Items not returned within days after the return date are treated as not returned and charged as described in section 6, in addition to late fees already owed.
• Return every piece, including vessels, pins, wraps and packaging we provided. Missing parts are charged as damage.

6. You're responsible for the items

From the moment you or your party receive the items until they are back with us (or, for shipped orders, scanned by the carrier using our return label), you are fully responsible for them: loss, theft, damage and misuse, whoever causes it. That includes guests, children, pets, venue staff, weather and accidents.

• Damage beyond normal wear (for example stains, crushed or bent stems, missing blooms, burns, glue, paint, water damage, odors such as smoke) is billed at of that item's rental price.
• Items lost, stolen or not returned are billed at of that item's rental price.
• Items returned broken or missing (including vases, vessels and parts) are charged under the damage and non-return terms above. Vases must be repacked in their original inserts; breakage from packing them any other way is charged as damage.
• We decide what counts as normal wear and the condition of returned items. We'll inspect them within a few days of return and email you with photos if there are charges.
• You agree to pay any late, damage or replacement charges within 7 days of our invoice. Unpaid amounts may be sent to collections, and you agree to pay reasonable collection costs and attorney fees.
• Do not alter the items. That means no cutting, gluing, spraying, dyeing, re-wiring or taking arrangements apart.

7. Safety: please read

• Keep items away from candles, open flames and heat sources. Silk flowers and greenery are not fire-resistant and can catch fire quickly.
• Items contain wires, pins, floral tape and small parts. They are not toys and not food-safe. Keep them away from young children and pets, and don't put them on or near food.
• Dyes in faux flowers can transfer onto clothing, skin or fabric, especially when wet or in heat. Test before contact with dresses and keep items dry.
• Items can carry dust or fibers. If you or your guests have allergies or sensitivities, take your own precautions.
• Large pieces (such as arch florals) must be attached to a structure that can safely hold them. You and your venue are responsible for the arch or structure itself and for how pieces are hung or secured, even if we help set up.
• You use the items at your own risk and accept these risks for yourself and your party.

8. Pickup, delivery and shipping

• Pickup: pick up and return at the agreed time in . Check your items when you collect them. Once you leave, they are considered received in good condition.
• Delivery and setup: you're responsible for venue access, permission and any venue rules or fees. Our setup is decorative placement only. If we can't access the venue at the agreed time, the delivery fee is not refunded.
• Shipping: delivery dates are estimates. We aren't responsible for carrier delays, loss or damage in transit, weather, or incorrect addresses you give us. If shipped items don't arrive before your wedding because of a carrier delay, our only obligation is to refund the shipping fee and the rental price of the items that didn't arrive.
• Shipping fee: shipped orders are charged per box, by destination region. The fee covers the trip to you and the prepaid return label. Return everything in the boxes and inserts it came in.
• Shipped orders: tell us within 24 hours of delivery if anything is missing or damaged, with photos. Otherwise the items are considered received complete and in good condition.

9. No warranties

The items and our services are provided "as is" and "as available." To the fullest extent allowed by law, we make no warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or that the items will match any color, style, photo or expectation.

10. Limitation of liability

To the fullest extent allowed by law:

• We are not liable for any indirect, incidental, special, consequential or punitive damages, or for emotional distress, disappointment, lost photos or video, disruption of your event, or costs of replacement decor, however they are caused.
• Our total liability for anything relating to your booking, whatever the legal theory, is limited to the amount you actually paid us for that booking.
• We are not liable for injury, illness, property damage or loss suffered by you or your party arising from the items or their use, except to the extent the law does not allow that liability to be excluded.

Some laws don't allow certain limits on liability, so some of these limits may not apply to you. Where they don't, our liability is limited to the smallest amount the law allows.

11. Indemnity

You agree to defend, indemnify and hold harmless , its owners and helpers from any claims, damages, losses, costs and reasonable attorney fees arising from: the use, handling, display, transport or storage of the items by you or your party; your venue; your breach of these terms; or any injury or property damage connected with your event.

12. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control. These include severe weather, natural disasters, fire, illness, carrier or supplier failures, power or internet outages, government orders, or emergencies. If one of these prevents us from fulfilling your booking, we'll refund what you paid for the parts we couldn't provide, and that refund is your only remedy.

13. Payments and disputes

• Payments are processed by Stripe. We never see or store your full card details.
• If you have a problem, contact us first at and give us 14 days to resolve it before opening a dispute or chargeback with your bank.
• These terms are governed by the laws of the State of Utah. Any dispute will be resolved in the state or federal courts located in Utah County, Utah, or in small claims court, and you consent to those courts. To the extent allowed by law, claims must be brought individually, not as part of a class or group action.

14. Photos

We'd love to see your photos. We'll only share photos of your wedding with your permission.

15. General

• These terms, together with your booking confirmation, are the entire agreement between you and us about your booking.
• If any part of these terms is found unenforceable, the rest still applies, and the unenforceable part is applied to the fullest extent allowed.
• If we don't enforce a term right away, that doesn't mean we give up the right to enforce it later.
• We may update these terms for future bookings. The version you accepted at checkout applies to your booking.

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